Privacy Policy

This Privacy Policy describes how 5mile.nz (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. We are committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020.

Contact

If you have any questions about this policy, want more information about our privacy practices, or would like to make a complaint, please contact us by email at admin@5mile.nz

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as "Personal Information".

Device information: Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site. Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. Disclosure for a business purpose: shared with our processor Shopify. Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order information: Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, and to communicate with you. Source of collection: collected from you. Disclosure for a business purpose: shared with our processor Shopify and Go Sweet Spot for shipping. Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Minors

This Site is not intended for individuals under the age of 18.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy

We use Go Sweet Spot to manage our shipping. You can read more about how Go Sweet Spot uses your Personal Information here: https://www.gosweetspot.com/privacypolicy

We may also share your Personal Information to comply with applicable laws and regulations, or to respond to a lawful request for information from a government authority.

Using Personal Information

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products and services.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. To request erasure of your Personal Information, please contact us at admin@5mile.nz

Cookies

A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use functional and performance cookies to make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information each time you return to the site or browse from one page to another.

Do Not Track

Because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The current version will always be available on this page.

Complaints

If you would like to make a complaint, please contact us by email using the details provided under "Contact" above. You may also contact the New Zealand Privacy Commissioner at www.privacy.org.nz

Last updated: May 2025